Refund policy

Returns & Refund Policy

Thank you for supporting Haven by Harley 
We want you to love your purchase, so please review our policy below.

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📥 Digital Products (Printable Planners)

All digital products are non-refundable and non-exchangeable.

Due to the nature of digital downloads, once a file has been delivered, we cannot offer refunds, cancellations, or exchanges.

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⚠️ Exceptions

If you experience any issues with your file (such as trouble accessing or downloading), please contact us and we will be happy to assist you.

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📦 Physical Products (Current or Future)

For physical items, we do not accept general returns at this time.

However, if your item arrives:

• Damaged

• Defective

Please contact us within 48 hours of delivery with photos and your order details so we can resolve the issue.

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🚫 Non-Returnable Items

We do not accept returns or refunds for:

• Digital downloads

• Customized or personalized items

• Items returned without prior contact

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📍 Order Accuracy

Please ensure all order details (including email and shipping address) are correct at checkout. We are not responsible for incorrect information provided at the time of purchase.

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💌 Contact

If you have any questions or need support, please reach out to us at:
support@havenbyharley.com

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We truly appreciate your support and understanding